Here's an extended list of some of the most frequent questions asked.

Mpact recycling FAQ

Why should I recycle?
  1. By recycling, you contribute to less pollution and litter thus creating a healthier, greener and cleaner society.
  2. Paper can be recycled at least seven times. New wood fibre from new timber is thus required to keep the paper cycle going.
  3. Recycling can save up to 3 cubic metres of landfill space per ton and subsequently reduce transport costs for local municipalities.
  4. Plantation trees, from which paper is made, helps to absorb carbon dioxide from and release oxygen into the atmosphere. The trees, and thus paper and wood products, store this carbon as solid matter. By recycling paper, we can ensure that this carbon is kept out of the atmosphere for longer. If you do not recycle, paper will rot amongst other rubbish and emit gases such as methane and carbon dioxide.
  5. Most of the recovered paper is used as raw material in paper mills, more than half of the country's paper mills depend on recycled fibre and many of them use it as their only fibre source.
  6. Recycling creates employment – almost 100,000 jobs according to Recycle Paper ZA and economic empowerment opportunities.
What can be recycled?
Paper, cans, most plastics and glass can be recycled. At Mpact Recycling we currently recycle paper and plastic. Please consult your closest branch or visit a buy-back centre to find out what grades they accept.
What are the sources of recovered paper or where does recovered paper come from?
Most Industries and business, as well as offices, schools and households can all supply recovered paper.
How can a normal person contribute to increasing the recycling rates?
It is easy for you and me to contribute towards recycling. Simply start by:
  • Separating your recyclables at home into separate designated containers (paper, plastic, glass, cans)
  • Support your local school or community Ronnie bank with all paper recyclables
  • Support your local buy-back centre with all paper and plastic recyclables
  • Support your local shopping centre who has bins for the collection of cans and glass recyclables
How does South Africa compare to the rest of the world in terms of recycling?
  • The paper recycling rate is quite high – 70% in 2017, a few years ahead of the plan set up by the Paper Recyclers Association of South Africa.
  • The Recycle Paper ZA announced earlier this year the 2017 paper recycling rates. Last year the paper recycling industry along with conscientious consumers and thousands of collectors kept 1,3 million tonnes of paper and paper, boxes and liquid packaging out of landfill. This would fill 1,539 Olympic-sized swimming pools.
  • This tonnage represents 70% of the 1,8 million tonnes of paper available for recovery, which excludes books and archived records, and unrecyclable paper like toilet tissue.
  • “We are delighted with our latest statistics as it shows us that people are recycling more,” says Ursula Henneberry, Recycle Paper ZA

    operations director. In 2015, the association set a target of 70% by the year 2020, and this has been achieved three years early.
What are your operating hours?
Mon – Thurs: 08:00 – 16:30
Friday: 08:00 – 15:30
Weekends: Closed
Public Holidays: Closed
Do you sell second-hand boxes?
We do not sell second-hand boxes.
Who is Mpact?
In April 2011, the Mondi Group announced its intention to demerge Mondi Packaging South Africa Limited and separately list it, under a new name Mpact Limited ("Mpact"), on the JSE. Mpact is essentially southern Africa focused with most of its operations located throughout South Africa and with single plants located in Namibia, Mozambique and Zimbabwe. It is an integrated producer of corrugated products, has a growing rigid plastics packaging business and is also involved in the production of cartonboard. The Demerger endorses Mpact's own strategy and provides a clear benefit as both Mondi and Mpact will be able to take better advantage of their respective growth opportunities.
Is Mondi Recycling then different to Mpact Recycling?
Mpact Recycling is what Mondi Recycling used to be.
How does that affect me as one of the post-consumer sources?
School, office and kerbside services have continued as normal.

FAQ for households

How do I sign up for household collection?
You cannot sign up for this type of collection. Currently, there are designated areas that Mpact Recycling does the Ronnie bag collections from each week, please consult our Kerbside page to see if we collect in your area.
Do you collect in my area?
If we do not collect in your area, please visit your nearest Ronnie bank to recycle your paper. 
When will I receive my Ronnie bag/s?
Ronnie bags are replaced on a weekly or bi-weekly basis (area dependent). That is when you put your Ronnie bag out with paper, you  will receive an empty Ronnie bag back. Annually we do a blanket bag drop to over 120 000 households in our programme.
What can I put into my Ronnie bag for recycling?
We do takeWe do not take
  • Newspaper
  • Magazines
  • Junk mail
  • Office and photocopy paper
  • School books
  • Telephone directories
  • Cereal boxes, toothpaste boxes
  • Cardboard boxes
  • Printed paper
  • Envelopes
  • Giftwrapping paper
  • Cores from toilet paper and paper towels
  • Moving and storage boxes
  • Paper bags
  • Milk and juice cartons
  • Dog food or cement packets
  • Any paper that is wax coated, such as frozen fish cartons
  • Carbon paper
  • Sweet / Chip wrappers
  • Polystyrene
  • Tissues and paper towels
  • Carbon paper
  • Post-it notes
  • Blueprint paper
  • Cigarette ends
What should I do if I run out of Ronnie bags?
Please contact your nearest Mpact Recycling branch to arrange for a delivery of extra bags, alernatively fill a cardboard box with paper products and leave it out on your kerbside. Our drivers will replace it with a green bag..
How often will my Ronnie bag/s be collected?
Your bag will be collected on a weekly basis; unless otherwise stated when you received your calendar for a bi-weekly collection.
How do I know what day to put my Ronnie bag/s on the pavement?
Please consult your calendar, alternatively, consult our Kerbside page to see what day we collect in your area..
Do you collect on public holidays?
We do not collect on public holidays, as marked on the calendar.
Are you open on weekends?
Our yards are open on weekends, but our offices are closed.
What can I do if my bag is not collected?
Consult your calendar to check if it is the correct day for collection. When a truck is full, it usually returns to the closest Mpact Recycling branch. If there are areas in their route that had not been picked up from, the owner-drivers usually collect on the following day. If your household has been passed over for longer, please contact your closest Mpact Recycling branch.
What about plastic and glass?
Please confirm with your local branch which other recyclables they accept. Otherwise, please support your local buy-back centre.
Can I drop off my collected materials myself?
You are welcome to drop off your recyclables.
Do you do a once-off collection?
If the amount of paper warrants it, we are able to do a once-off collection. Please note that there will be no payment.

FAQ for schools and communities

Can my school sign up with Mpact Recycling to participate in recycling?
Please do! Go here for our school programme.
How do we get a recycling programme going at school?
Appointing a green ambassador who is in charge of your school's initiative has proven successful time and again. For more ideas, visit the Schools page.
What are the benefits for my school if we recycle?
Teaching the children early on about taking care of their environment, plus there is a financial incentive.
What do we need to begin recycling at school?
Please see our Schools page for the requirements.
Where do we get recycling bins and bags?
Please see our Schools page for the criteria for recycling bins and bags.
What can we put in our bins and bags?
We do takeWe do not take
  • Newspaper
  • Magazines
  • Junk mail
  • Office and photocopy paper
  • School books
  • Telephone directories
  • Cereal boxes, toothpaste boxes
  • Cardboard boxes
  • Printed paper
  • Envelopes
  • Giftwrapping paper
  • Cores from toilet paper and paper towels
  • Moving and storage boxes
  • Paper bags
  • Milk and juice cartons
  • Dog food or cement packets
  • Any paper that is wax coated, such as frozen fish cartons
  • Carbon paper
  • Sweet / Chip wrappers
  • Polystyrene
  • Tissues and paper towels
  • Carbon paper
  • Post-it notes
  • Blueprint paper
  • Cigarette ends
Do we have to book a collection and how?
Yes, contact your nearest Mpact Recycling branch to book a collection only once your bin is full.
How do you collect our Ronnie bank?
The driver has a crane mounted on his vehicle that is used to empty the Ronnie bank.
How often will our recycled materials be collected?
We only collect the recyclables once a collection has been booked. The more often your bin or bags are full, the more often you can book a collection.
How soon will we get a Ronnie bank?
There is a trial waiting period as we allocate Ronnie banks dependent on the tonnages. Once these tonnages are being exceeded on a regular basis – we will try our best to allocate a Ronnie bank to your property. Click here to see the schools requirements for paper collection.

FAQ for offices

How can my office sign up with Mpact Recycling to participate in recycling?
Please do! Go here for our office programme.
Do we have to sign up for office recycling?
If you meet the requirements, you are welcome to contribute to making your working environment greener by signing up with us. You can however buy the office recyclers, without signing up for the office programme. Please note that this does not include delivery of recyclers or collection of paper.
Where can we collect or buy recycling bins?
Please contact your nearest Mpact Recycling branch.
Does the company have to arrange drop-off or are there companies who collect recycled materials?
Please contact your nearest Mpact Recycling branch and arrange for a collection
"I have an office of 25 people – can you collect from us?"
Yes, if you can accumulate 10-15 bags of waste paper within a month. Please see the office page for more details 
What equipment do you offer?
We have small and large recyclers as well as bags available.

FAQ for Small businesses

How do I start a buy-back centre in my community?
Please contact your nearest Mpact Recycling branch to arrange to speak to our business developers.
How can I find out more about my nearest buy-back centre?
Please visit our section on buy-back centres here.